A Note to Our Patients

Rippon Medical Services Ltd is committed to providing the highest possible standards of professional care, treatment and patient satisfaction.

All consultations, treatments and procedures are carried out with care and expertise. However, individual responses and results may vary, and no specific treatment outcome can be guaranteed.

Where a treatment or procedure has been carried out appropriately and to the required professional standard, refunds will not be offered solely because the outcome does not meet a patient's personal expectations.

Any concerns regarding the standard of care or treatment provided will be considered individually.

Consultation Fees

All consultations are chargeable and must be paid for at the time of booking.

Consultation fees are standalone charges for the practitioner's time, professional assessment and advice. They are not deducted from the cost of any subsequent treatment or procedure.

Where a consultation has taken place, the fee is non-refundable, including where the practitioner determines that the patient is not clinically suitable for the treatment requested or where the patient decides not to proceed.

Cancellations, Rescheduling and Missed Appointments

A minimum of 48 working hours' notice is required to cancel or reschedule an appointment.

Appointments cancelled or rescheduled with insufficient notice, missed appointments, or appointments that cannot proceed because of late arrival will be subject to the cancellation provisions set out in our Patient Terms and Conditions.

Where these provisions apply, the booking fee will be forfeited.

Cancellation notice periods and arrangements are explained in full in our published Patient Terms and Conditions.

Treatment Fees and Refunds

Fees for consultations, treatments and procedures already provided are generally non-refundable.

Treatment fees reflect the practitioner's professional expertise, clinical time, products, equipment and resources used rather than a guaranteed result.

Dissatisfaction with a treatment outcome does not, in itself, entitle a patient to a refund.

Where a patient raises concerns about the standard of care or treatment received, these will be considered individually and in accordance with our Complaints Procedure.

Nothing in this policy affects a patient's statutory consumer rights.

Products and Gift Vouchers

Prescription products and opened skincare products cannot ordinarily be returned or refunded.

Obagi skincare products are non-returnable and non-refundable unless faulty or otherwise required by law.

Gift vouchers cannot be exchanged for cash and remain subject to any applicable voucher terms and conditions.

Complaints and Feedback

Rippon Medical Services Ltd aims to provide excellent standards of care and customer service before, during and after treatment.

If you are unhappy with any aspect of your experience, we encourage you to contact Jane, our Clinic Manager, so that your concerns can be considered promptly and professionally.

All complaints are managed in accordance with our published Complaints Procedure, which is available on our website.

Should you wish to contact us in writing, please use the following details:

Rippon Medical Services Ltd
Medical Advanced Aesthetics & Minor Surgery Clinic
2 Spinners Yard
Carlisle
Cumbria
CA3 8RE

Email: jane@ripponmedicalservices.co.uk

Telephone: 01228 521014

This Refund Policy should be read alongside our Patient Terms and Conditions, which are available on our website.