Appointment Safety Screenings:
Prior to coming into the clinic all patients must read our Covid-19 consent form and advise us immediately if you have any questions or problems as we can easily reschedule your appointment. When you arrive, please can you call me, Jane-Louise Rippon on 07787541689 so I can let you know if it is safe to come into the clinic and to double check with you that you are not presenting with any of the Covid-19 symptoms or risks. Every patient must sign our COVID-19 consent form as part of our updated risk assessment protocol. This will be given to you via email to read prior to your appointment. We realise that some of you may not have an email address so we are happy to send a copy via a mobile device. You will still need to sign and complete a Covid-19 consent form on arrival electronically. This process can be done using the correct PPE as per our risk assessment. If you present with COVID symptoms (a cough, difficulty breathing, loss of sense of taste or smell, runny nose, sore throat and/or a fever), or have had contact with someone with COVID symptoms within 14 days of your scheduled appointment, we will ask that you do not attend the clinic, and instead notify me, Jane-Louise Rippon who will offer you another appointment at least 14 days post-onset of symptoms or COVID-19 contact.
For safety purposes, you must attend your appointment on your own. Any person accompanying you will be asked to wait in the car or at a location nearby. As always, in the interest of safety, we also ask that you refrain from bringing children with you to your appointment as those attending with children will not be permitted. To adhere to social distancing only one patient will be allowed in the clinic at any given time. When you arrive, please can you call me on 07787541689 so I can let you know if it is safe to come into the clinic. If you can just bring yourself, fresh faced so Dr Rippon does not need to remove makeup. If you could leave your bags and coat at home or in the car as we have no facilities to store coats or shopping bags (you will be provided with a small basket for your keys/ mobile phone, purse or small bag). This basket is cleaned between each patient. We ask that you only attend your appointment at the given time. On arrival, please wait outside (observing the correct social distancing) until you have been advised to enter the clinic. The clinic will be unlocked by Jane-Louise Rippon or Doctor Rippon when it is safe to do so, we ask that you do not touch the door or handles However, we clean these automatically after anyone enters or leaves the premises. On entering the clinic, your temperature will be taken and you will be given PPE (personal protective equipment) which includes: hand sanitizer, gloves, a mask and overshoes. All patients must make use of the provided PPE before they may enter the clinic.
Patients will then be taken directly to the treatment room. Our waiting room and access to magazines and refreshments will not be available at this time.
Our toilet facilities will also not be available, unless in the case of emergency. Doctor Rippon will be wearing personal protective equipment for your and his safety, and endeavour to keep appointment length to a minimum.
In place of written consent via paper records, patient consent will henceforth be given via tablet. The tablet can be wiped down with an alcohol wipe before and after every contact.
Payment and In-Clinic Purchases:
Your payment will be taken by card and without contact, so you will be asked to read your card details to Jane-Louise Rippon, and your next appointment will be made by Dr Rippon and or Jane-Louise Rippon and confirmed via email or text. Any product(s) purchased will be waiting for you, in a bag, at our reception. There will be no products or literature in view in reception or anywhere else in the clinic.
Leaving the Clinic:
There will be a bin at the exit for you to dispose of your protective equipment when leaving, and hand sanitisation will be advised prior to leaving. Jane-Louise Rippon or Dr Rippon will open the door for you so you do not need to touch any surfaces.
Each room is surgically cleaned after every patient - as are the toilet facilities if used in an emergency. Please rest assured that the entire clinic is cleaned with surgical sanitising fluid every evening.
Doctor Rippon will follow-up with patients via Whatsapp, Skype, Zoom or Facetime where possible in order to minimise contact and the need to come to the clinic unless strictly necessary. Our services and video call will continue to be available by appointment - as will our online ordering service via our website.
Thank you for your ongoing understanding and support – looking forward to seeing you again!
Rippon Medical Services Ltd